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💳 Cancellation & Refund Policy – KIDZIT 

At KIDZIT, we want you to have a happy shopping experience 🧸💙. This policy explains how cancellations, returns, and refunds work when you shop with us.

1. ❌ Order Cancellation

  • You may cancel your order within 24 hours of placing it, provided it has not yet been shipped.

  • Once an order is dispatched 🚚, it cannot be cancelled.

To request a cancellation, please contact us at kidzit.info@gmail.com with your order number.

2. 🔄 Returns & Exchanges

We accept returns if:

  • The item is unused, unopened, and in original packaging 📦.

  • The return request is made within 7 days of delivery.

  • Proof of purchase order confirmation/email is provided.

👉 Exchanges are subject to product availability.

❌ Non-returnable items include:

  • Personalized/custom products 🖍️

  • Clearance/sale items

  • Items not suitable for return due to hygiene reasons (e.g., opened packaging of soft toys, if applicable)

3. 💰 Refund Process

  • Once we receive and inspect the returned item, we’ll notify you by email 📩.

  • Approved refunds will be issued to your original payment method within 5–7 business days.

4. 🚚 Damaged or Wrong Items

If you receive a damaged or incorrect item:

  • Please contact us within 48 hours of delivery.

  • Share photos 📷 of the product and packaging so we can assist quickly.

  • We’ll replace the item or issue a refund at no extra cost to you.

5. 📞 Contact Us

Need help with a cancellation, return, or refund? We’re here to assist 💌.

📧 Email: kidzit.info@gmail.com

📍 Address: Mumbai, Maharashtra